ClockOn has developed its rostering, attendance and payroll management
system over many years, working in close collaboration with hundreds
of customers Australia wide. Over this period, we have refined a
best practice business methodology that has assured a very powerful
system offering the best return from investment.
If you require assistance with implementation, we can provide this as a professional service. In approaching your implementation, our consultants take great care
to gain an exact understanding of your needs and expectations.
Prepaid professional service bundles offer a convenient and cost
effective method of securing these services
A sale-to-project handover ensures that all information gathered
during the sales process is passed on to the implementation coordinator.
During this phase, employee and company information is gathered
Once employee and company information has been supplied, the solution
is developed according to the documented specification. Employee
data migration is completed together with company information, locations,
departments, awards and pay rules. During this phase your IT systems
are checked for compatibility with ClockOn.
When data migration is complete it is tested for accuracy in readiness
for deployment. This process typically includes processing at least
one parallel payroll for comparison with your existing system. Discrepancies
are resolved and data acceptance is finalised. The system is then
installed and user access is configured.
The end user training phase is delivered in several forms, including
on-line interactive training workshops, on-site training and “Train
the Trainer”. The method of training is planned by the implementation
coordinator in close consultation with the client. Once preliminary
training has been completed, rosters are created and live attendance
clocking can commence.
During this phase (and if you have selected ClockOn Enterprise or
the payroll module) the Go-Live assistance service is booked.
When the implementation been completed, the client will be “live”
and in a position to use the system. Our go-live consultants are
then available to assist you with the coming payrolls.
Following Go-Live, a support specialist will contact you to establish
your comfort and confidence levels. If he identifies difficulties,
weaknesses or other problems in your use of the product, he will
offer you assistance in addressing and rectifying these, thereby
encouraging you to gain the maximum benefit from the system.
Our support is provided via telephone and email during business
hours and is accessible to all clients. Our procedures and escalation
processes are well established, and whereas some telephone enquiries
require research and investigation prior to a reply, our objective
is to respond promptly at all times. We may on occasion, log in
directly your system, so as to expedite resolution. All support
calls are logged for reference.